Join Zendesk as the Director of Software Engineering and lead a dynamic team to drive the strategy and execution of the Workforce Management platform. This role offers the opportunity to shape the future of customer experience through innovative engineering leadership.
Key Responsibilities
Lead and grow a 60-person engineering organization
Collaborate with product leadership to define the WFM platform roadmap
Promote high standards in software engineering and operational excellence
Build structures and processes for organizational scalability
Contribute to strategic planning and cultivate a culture of innovation
Required Qualifications
12+ years in software engineering
5+ years in senior leadership roles
Experience managing large engineering teams
Strong technical background
Excellent stakeholder management skills
Preferred Qualifications
Experience with global distributed teams
Track record of developing leaders
Experience shaping long-term product and technology strategies
Benefits & Perks
Flexible work arrangementsProgressive parental leaveEmphasis on work-life balanceProfessional development opportunitiesInvestment in social impact and local communities