Senior Auto Claims Specialist (Hiring Immediately)
USAA
Phoenix, AZ
1 month ago
$54,550.00 - $92,060.00
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Job Description
Join USAA as a Senior Auto Claims Specialist and play a vital role in helping our members achieve financial security. You'll handle complex auto insurance claims, ensuring compliance with state regulations while delivering exceptional service. Enjoy a flexible work environment and a comprehensive benefits package as you make a difference in the lives of military families.
Key Responsibilities
Investigate and determine coverage and liability for auto claims
Negotiate liability for comparative negligence
Identify coverage concerns and create Special Investigation Unit referrals
Gather information from multiple parties to determine liability
Evaluate and negotiate settlement of automobile claims
Document thought processes including damage evaluation and negotiation
Collaborate with internal and external partners for claims resolution
Support workload surges and catastrophe response operations
Ensure risks are identified, measured, monitored, and controlled
Required Qualifications
High School Diploma or General Equivalency Diploma
2 years of customer service experience
1 year of experience handling low to moderately complex auto non-injury liability claims
Experience determining auto liability coverage
Proficient knowledge of auto claims contract and application of case law and state laws
Demonstrated negotiation, investigation, communication, and conflict resolution skills
Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills
Ability to organize, analyze, and determine risk and appropriate response
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
Preferred Qualifications
US military experience through military service or a military spouse/domestic partner
Bachelor's degree
Active Adjuster's License
1-2 years recent multi-vehicle claims liability experience
Guidewire Claims Center experience
Dispute resolution experience
Arbitration/Subrogation knowledge
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off program with paid holidays and volunteer hoursCareer path planning and continuing education opportunities