Per Diem Patient Services Representative Associate - Saint Paul, MN
Optum
Richfield, MN
18 days ago
$16.00 - $28.85
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Job Description
Join Optum as a Per Diem Patient Services Representative Associate and be the compassionate first point of contact for patients. You'll play a vital role in improving health outcomes by guiding patients through their healthcare journey while enjoying a supportive work culture and comprehensive benefits.
Key Responsibilities
Greet and welcome patients in person
Collect and verify demographic, insurance, and benefits information
Check in and interview patients to complete required paperwork
Obtain and explain cost information to patients
Address and resolve claim issues or registration errors
Provide customer service for inbound and outbound telephone calls
Assist in scheduling add-on appointments
May mentor other staff and gather medical record information
Required Qualifications
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire
Ability to work on a Per Diem basis, at least 1 shift per week
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution