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Job Description
As a Customer Support Specialist at Teleperformance USA, you'll resolve customer inquiries and complex issues in a fast-paced environment. Enjoy paid training, competitive wages, and comprehensive benefits while growing your career with a global leader in business services.
Key Responsibilities
Resolve complex consumer issues
Advise first level representatives on high level issues
Assist policy holders with billing questions and concerns
Provide support for policy changes
Support policy holders' needs with recommendations
Required Qualifications
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
Preferred Qualifications
6 months Call Center experience
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs