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Resorts Contact Center Agent

Cedar Point

Amherst, OH
1 day ago
$14.25 - $19.25

This Job Position Has Expired

This job listing is no longer available for applications. The position may have been filled or the posting period has ended.

Job Description

Join Cedar Point as a Resorts Contact Center Agent, where you'll create memorable experiences for guests by assisting with their reservations and inquiries. This role offers growth opportunities in a dynamic environment.

Key Responsibilities

  • Handle inbound calls and chats regarding reservations and guest inquiries
  • Ensure accurate entry of guest information
  • Provide memorable service to guests
  • Identify and clarify guest needs to provide solutions

Required Qualifications

  • Exceptional customer service skills
  • Excellent communication and active listening skills
  • Ability to multi-task in a fast-paced environment
  • Computer literacy and typing speed of at least 25 wpm
  • Professionalism and confidentiality

Preferred Qualifications

  • Experience in a resort, call center, or attraction setting
  • Ability to pass a drug test and background check

Benefits & Perks

Healthy work-life balanceComplimentary tickets for friends and familyOffice incentivesDiscounts on park food and merchandiseDiscounts on local businesses and attractionsEmployee events and gatheringsPaid training and free uniforms