Join Optum as an Associate Patient Care Coordinator to improve health outcomes through excellent customer service and support. Work collaboratively to meet financial, clinical, and service goals while enjoying a culture of inclusion and comprehensive benefits.
Key Responsibilities
First point of contact for patients, setting a positive tone for experience
Exhibit empathy, courtesy, competence, efficiency, and care
Schedule appointments and procedures following standard guidelines
Utilize multiple computer and phone systems to fulfill patient needs
Verify patient information while documenting in Electronic Health Record (EPIC)
Advise patients of their responsibilities regarding insurance and referral information
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
1+ years of Microsoft Office experience
Preferred Qualifications
1+ years of experience in a health care setting
Bilingual (English / Spanish)
Bilingual (English / Tagalog)
Knowledge/understanding of CPT/ICD-10 coding
Excellent communication skills and phone etiquette
Experience in providing customer service
Independent means of transportation during work hours for job related tasks
Benefits & Perks
Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance)