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Job Description
Join Citizens as a Credit Card Operations Business Systems Manager and play a vital role in ensuring the stability and integrity of our credit card systems. Leverage your expertise in operations management to drive improvements and collaborate with cross-functional teams, all while enjoying competitive pay and comprehensive benefits.
Key Responsibilities
Provide ongoing support for credit card operations, ensuring smooth and efficient functioning of systems and processes.
Monitor and manage system stability, ensuring data integrity and continuity of operations.
Deliver change requests, including pricing changes and updates to credit bureau monitoring processes.
Identify, troubleshoot, and resolve operational issues promptly.
Continuously evaluate and improve operational processes to enhance efficiency.
Work closely with cross-functional teams to ensure seamless operations.
Utilize problem-solving skills to transform the customer experience.
Manage a controlled team by identifying key risks and maintaining thorough reporting.
Required Qualifications
Prior experience in operations management, preferably within the financial services industry.
Excellent problem-solving skills and attention to detail.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Proven ability to build and maintain strong partnerships.
Strong communication and interpersonal skills.
Ability to work cross-functionally with multiple departments.
Strong understanding of credit card operations and related systems.
Preferred Qualifications
Strong understanding of credit card operations and related systems.
Benefits & Perks
Competitive payComprehensive medical, dental and vision coverageRetirement benefitsMaternity/paternity leaveFlexible work arrangementsEducation reimbursementWellness programsPaid time off policy exceeding mandatory requirements