Join USAA as the AVP of Agency Product and Operations, where you'll lead large teams to drive the growth of specialty insurance solutions, manage P&L, and enhance member experiences. This role offers a dynamic work environment focused on strategy, team development, and industry leadership.
Key Responsibilities
Oversee direction, strategy, and management of large teams
Drive sales and growth of specialty insurance solutions
Manage P&L within the product portfolio
Provide leadership and mentorship to Agency staff
Influence marketing strategies and manage compliance
Develop and implement business strategy and objectives
Lead prioritization and strategy over managed portfolio
Maintain awareness of industry trends and risks
Required Qualifications
Bachelor’s Degree OR 4 years of related experience
10 years of progressive insurance or financial services experience
6 years of people leadership experience
Demonstrated successes driving distribution and service strategies
Comprehensive knowledge of the insurance regulatory environment
Advanced facilitation and collaboration skills
Preferred Qualifications
Recent experience leading large contact center teams
Proven track record in sales/service strategy
Experience optimizing performance in contact centers
Industry knowledge and background
Experience in digital distribution
Deep understanding of call center metrics
Financial Acumen and P&L experience
US military experience
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with paid holidays16 paid volunteer hoursVarious wellness programsCareer path planning and continuing education