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Job Description
Join Optum as a Collections Representative, where you'll resolve outstanding payer balances and work in a team-oriented environment. Enjoy the flexibility of remote work while making a significant impact in healthcare revenue cycle management.
Key Responsibilities
Participate in team huddles and meetings, sharing knowledge and recommending process improvements
Work closely with peers and leaders to address payer issues impacting accounts receivable
Resolve assigned accounts timely and accurately to maximize reimbursement
Take necessary AR adjustments as per department policy
Meet or exceed performance standards related to quality and productivity
Request information from relevant departments as required by payer
Ensure accounts are not aging and are escalated timely
Maintain knowledge of payer policies and complete relevant webinars
Other duties as assigned
Required Qualifications
High School Diploma / GED
Must be 18 years of age or older
1+ years of healthcare back-end revenue cycle experience (billing, collections, or A/R)
Experience working with Medicare on denied healthcare claims
Experience working with insurance companies to verify the status of denied claims and ensure timely payment
Ability to work full-time (40 hours/week) Monday - Friday, with flexibility for 8-hour shifts
Preferred Qualifications
Experience working with Medicare System’s (FISS/Connex)
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution