Join Optum as a Lead Billing Representative where you'll play a vital role in ensuring a quality experience for patients while enhancing their financial well-being. This full-time position offers the opportunity to work closely with a supportive team, providing training and addressing escalated issues. With a focus on career development and a commitment to health equity, make a meaningful impact in your community.
Key Responsibilities
Coordinate and maintain workflows
Perform Lead Billing Representative work duties
Handle escalated issues with both internal and external customers
Provide training to new and seasoned employees
Assist in documenting standard operating procedures and business rules
Respond to patient complaints and escalated issues
Maintain knowledge of billing requirements and system practices
Required Qualifications
High School Diploma / GED
Must be 18 years of age OR older
2+ years of experience with accounts receivable in Multi-Specialty
2+ years of experience with claims processing or claims appeals/reconsiderations