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Job Description
Join ProHealth Physicians as a Medical Receptionist in Hamden, CT, where you'll play a crucial role in supporting patient care by managing appointment schedules and providing excellent service. Enjoy a collaborative environment with a commitment to community health and a comprehensive benefits package.
Key Responsibilities
Schedule and triage appointment requests for urgency
Answer incoming and make outgoing calls regarding appointment requests
Use call processing and EHR to communicate with clinicians
Greet patients and conduct check-in process
Monitor daily reminder call logs to reschedule appointments
Scan and index documents into the EHR
Close payment batch(es) at the end of each shift
Maintain knowledge of current OSHA and ProHealth policies
Assist coworkers to assure smooth office operation
Regular attendance is required
Perform other duties as assigned
Required Qualifications
High School Diploma/GED (or higher)
1+ years of medical or healthcare receptionist experience
1+ years of customer service experience
Preferred Qualifications
Strong verbal communication skills
Experience working with an electronic health record (EPIC)
Knowledge of medical terminology
Knowledge of ICD - 10 and CPT coding
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-Term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance)