Patient Services Representative Associate - Saint Paul, MN
Optum
Burnsville, MN
17 days ago
$16.00 - $28.85
This Job Position Has Expired
This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Optum as a Patient Services Representative Associate to provide vital support to patients, helping them navigate healthcare services with compassion. Your role will be essential in improving health outcomes in the community while enjoying a diverse work environment and opportunities for growth.
Key Responsibilities
Greet and welcome patients, directing them to appointments
Collect and verify demographic and insurance information
Check in and interview patients to complete necessary paperwork
Obtain and explain cost information, collect co-pays and deductibles
Address and resolve claim issues or registration errors
Provide customer service for inbound and outbound calls
Assist in scheduling add-on appointments
May mentor other staff and gather medical record information
Support dynamic needs of the healthcare environment
Required Qualifications
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office
Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire
Ability to work an average of 32 hours per week in 8-hour shifts
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution