Join Great Wolf Lodge as a Sales & Catering Coordinator, where you'll support clients and sales teams to achieve revenue and quality targets. Your role involves managing administrative tasks, coordinating events, and ensuring client satisfaction through effective communication and problem resolution.
Key Responsibilities
Complete administrative tasks supporting all group sales efforts
Complete Banquet Event Orders (BEOs) and Resumes for clients
Enter accurate rooming lists and routing information
Monitor room blocks and communicate with property personnel
Investigate and resolve group complaints or conflicts
Organize client appreciation and in-house lodge events
Provide detailed information on meeting-specific needs
Attend pre and post conference meetings as needed
Handle all in-suite VIP packages and amenities
Maintain Posting Master account ledger
Assist Sales Team with special projects
Required Qualifications
Associates degree in hotel/hospitality or related field or equivalent experience/education combination
Demonstrated proficiency in Microsoft Office Suite
Successful completion of criminal background check and drug screen
Professional communication skills both verbal and written
Preferred Qualifications
Previous Sales Experience
OPERA system experience
Previous resort/hospitality experience
Significant customer service experience
Strong problem solving and organizational skills
Attention to detail and ability to exceed quality standards