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Customer Service Representative

Staples, Inc.

Naperville, IL
28 days ago

Job Description

Join Quill, part of the Staples family, as a Customer Service Representative. You will drive sales results for a significant account portfolio, acquire new business, and manage existing customers while leveraging innovative sales strategies. Be part of a growing team that values your contributions and offers a rewarding work environment.

Key Responsibilities

  • Responsible for sales results for a book of accounts (~$8-10M+)
  • Acquire new business and grow sales while managing current customer base
  • Map accounts and identify core and specialty category opportunities
  • Create and maintain understanding of accounts and strategic growth plans
  • Utilize enablement tools to manage customer data and pipeline
  • Know products, customers, and vertical markets
  • Utilize Salesforce regularly
  • Execute sales strategies through various communication methods
  • Leverage sales methodologies to retain and grow customer base

Required Qualifications

  • High School Diploma or GED
  • 3+ years sales experience in Account Management and/or Business Development
  • Availability to travel (up to 4x per year)

Preferred Qualifications

  • Proficient computer skills and knowledge of Microsoft Office
  • Prior experience working with large complex accounts
  • Responsibility for a sales quota with a track record of exceeding it
  • Managed complex deals from start to finish
  • Experience with business-to-business sales process
  • Responsibility to retain and grow accounts

Benefits & Perks

Inclusive culture with associate-led Business Resource Groups112 Hours of PTO and Holiday ScheduleOnline and Retail DiscountsCompany Match 401(k)Physical and Mental Health Wellness programs