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Job Description
Join JP Morgan Chase & Co. as a Credit Support Manager III, where your leadership will drive impactful credit compliance solutions for global wholesale lending. This role offers significant career growth and the chance to collaborate across diverse teams, shaping best practices and contributing to a culture of innovation and excellence.
Key Responsibilities
Manage processes to deliver CoE objectives, measured by key performance indicators
Guide and develop team members through feedback and performance management
Address audit and credit review inquiries related to CoE deliverables
Create and deliver presentations for varied audiences
Support global teams in credit analysis, documentation review, and compliance monitoring
Develop expertise in wholesale lending covenants and secured lending products
Maintain compliance with service level agreements and controls
Investigate and address quality control errors, partnering to resolve root causes
Lead resolution of escalations, performing root cause analysis and process improvement
Collaborate with Risk/Control partners to identify and close control gaps
Interact with auditors, Credit Review, and regulators as needed
Required Qualifications
Bachelor's degree in Business or Accounting
Two years' experience in credit monitoring or quality control with legal/financial document analysis
Strong verbal and written communication skills
Expertise in credit risk management and document interpretation
Excellent organization, attention to detail, and time management
Strong decision-making and analytical skills
Ability to work effectively in a global, collaborative environment
Commitment to fostering a positive work environment and supporting professional development
Proficiency in MS Excel, PowerPoint, and SharePoint
Preferred Qualifications
MBA degree
Four years' experience in credit monitoring or quality control
Advanced knowledge of secured lending products and borrowing base credit facilities
Experience leading organizational change and innovation
Prior experience with regulatory interactions
Demonstrated ability to champion employee engagement initiatives
Experience supporting global teams and cross-functional projects and AI strategy and integration within business processes
Benefits & Perks
Comprehensive health care coverageOn-site health and wellness centersRetirement savings planBackup childcareTuition reimbursementMental health supportFinancial coaching