HVAC Service / Operations Manager

Now Hiring: HVAC Service Manager Service Today, Inc. Join a trusted leader in residential HVAC services and help lead a high-performing team of technicians! At Service Today, Inc., we’ve built our reputation by delivering expert service with professionalism, integrity, and care. We’re currently seeking an experienced and driven HVAC Service Manager to oversee our team of Service Technicians and ensure exceptional quality, customer satisfaction, and operational efficiency. Lead and coach a team of residential HVAC Service Technicians to meet and exceed company performance goals Monitor team metrics (revenue, conversion rate, sold hours, customer satisfaction, etc.) Conduct regular field coaching, technical training, and service system best practices Recruit, train, and retain top technician talent through proactive sourcing and mentorship Work closely with dispatch to optimize call assignments based on skill and performance Support daily operations including scheduling, payroll management, and inventory compliance Handle customer concerns, follow up on service outcomes, and ensure high satisfaction Lead daily team huddles and bi-weekly field visits to provide feedback, assess quality, and boost engagement Utilize ServiceTitan and tablet-based tools to support technicians and streamline workflows Collaborate with Branch Manager and operations leadership on business strategy and goals Proven ability to lead and inspire a team of HVAC professionals Strong background in service operations, customer service, or sales (minimum 3 years in management) Hands-on knowledge of HVAC systems and field operations Technically competent with inventory, warehouse procedures, and CRM/field service platforms (ServiceTitan experience a plus) Comfortable balancing fieldwork and office-based responsibilities Willingness to work extended hours, weekends, and travel to support team needs MUST HAVE residential home service experience. ~High school diploma or equivalent required; associate or bachelor’s degree preferred ~ Strong communication, leadership, and team-building skills ~ Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint) ~ Ability to lift up to 50 lbs and travel as needed for site visits or branch support Why Join Service Today? ~ Competitive salary based on experience + bonus opportunities ~ Full benefits including health, dental, vision, and life insurance ~Short- and long-term disability coverage ~ Paid time off, holidays ~ Ready to lead a top-tier service team and make an impact in a company that values performance, teamwork, and customer satisfaction? Employment type Full-time Industries Consumer Services Referrals increase your chances of interviewing at Service Today, Inc. by 2x Sign in to set job alerts for “Service Manager” roles. Customer Service Agent, Cross Functional (Part-Time) Branch Operations Lead - Millsboro, DE (New Build) OPERATIONS TEAM MEMBER – CROWN SPORTS CENTER JD Store Management - Centre at Salisbury, Salisbury, MD We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #