As an Accounts Receivable Collector at Optum, you will play a crucial role in enhancing health outcomes by managing complex AR collection tasks while ensuring excellent patient relations. This full-time position offers a blend of on-site and remote work, with a supportive culture and comprehensive benefits.
Key Responsibilities
Exhibit superior customer service skills
Document calls clearly and precisely
Maintain department productivity standards
Perform collection activities on assigned work files
Maintain proper aging of accounts receivable
Audit patient accounts for accuracy of charges, payments, and adjustments
Monitor payments to ensure conformity with agreed fee schedules
Negotiate payment plans
Identify delinquent accounts for assignment to outside collection agencies
Protect and disclose patient information in accordance with HIPAA standards
Perform additional duties as assigned
Required Qualifications
High School Diploma / GED
Must be 18 years of age OR older
1+ years of current professional medical collection experience
Experience with CPT/ICD-10 coding
Knowledge of HCFA requirements
Working knowledge of contracted insurance plans
Working knowledge of current state and federal laws governing collections
Proficiency with Microsoft Office (Outlook, Excel, Word, Teams)
Ability to work on-site once a week
Ability to work any of the 8-hour shift schedules during normal business hours
Preferred Qualifications
Knowledge of California industrial fee schedule billing requirements
Knowledge of clearing houses and HealthPlan portals
Bilingual fluency in English and Spanish
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionPaid training