Join Boston Consulting Group as an Associate Director, where you will leverage your expertise to transform customer service operations, enhance client relationships, and contribute to intellectual capital in a collaborative and dynamic environment.
Key Responsibilities
Transform customer service operations for clients
Contribute to BCG’s intellectual capital
Manage project teams and guide execution
Develop an external profile and industry network
Act as a trusted advisor to senior clients
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise with a track record of IP development
Excellent multi-tasking skills and high capacity for strategic thinking
Excellent verbal and written communication skills
Professional network within the industry
Preferred Qualifications
Consulting experience
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and familyLow copays for doctor visits and prescriptionsDental coverage with orthodontia benefitsVision insuranceGym membership reimbursementFully vested retirement contributionsGenerous paid time offPaid Parental Leave and family benefits