Join Optum as an Accounts Receivables Collector and play a critical role in improving health outcomes. In this full-time position, you'll advocate for patients while ensuring efficient collection processes. With a hybrid work model and comprehensive benefits, you’ll find a supportive environment to grow your career.
Key Responsibilities
Exhibit behavior and communication skills demonstrating commitment to superior customer service
Document calls clearly and precisely
Maintain department productivity standards: 56 accounts daily with 95% accuracy in monthly audits
Perform collection activities on assigned work files according to department procedures
Maintain proper aging of accounts receivable
Conduct precise audits of patient accounts for accuracy of charges, payments, and adjustments
Monitor payments to ensure compliance with agreed fee schedules
Contact patients and insurance carriers regarding delinquent accounts
Negotiate payment plans
Identify delinquent accounts for assignment to outside collection agencies
Ensure compliance with HIPAA standards regarding patient information
Perform additional duties as assigned
Required Qualifications
High School Diploma / GED
Must be 18 years of age OR older
3+ years of current professional medical collection experience
Experience with CPT/ICD-10 coding
Knowledge of HCFA requirements
Working knowledge of contracted insurance plans
Working knowledge of current state and federal laws governing collections
Proficiency with Microsoft Office
Ability to work on-site once a week
Ability to work any 8-hour shift between the hours of 7:00 am - 8:30 pm PST from Monday - Friday
Preferred Qualifications
Knowledge of California industrial fee schedule billing requirements
Knowledge of clearing houses and HealthPlan portals
Bilingual fluency in English and Spanish
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution2 weeks of paid training