Join USAA as a Property Adjuster Specialist, where you will investigate, evaluate, and settle complex property insurance claims. This role offers the opportunity to work remotely and requires excellent negotiation and analytical skills to ensure compliance and satisfactory resolution for our members.
Key Responsibilities
Manage assigned claims caseload of complex damages
Partner with vendors and internal partners for claims resolution
Investigate claim damages through research and documentation
Determine and negotiate complex claims settlements
Maintain accurate claims file documentation
Support workload surges and catastrophe response operations
Required Qualifications
High School Diploma or General Equivalency Diploma
2 years of relevant property claims adjusting experience
Advanced knowledge of estimating losses using Xactimate or similar tools
Proficient knowledge of residential construction
Proficient negotiation, investigation, communication, and conflict resolution skills
Ability to travel 50-75% of the year and/or work catastrophe duty when needed
Preferred Qualifications
US military experience through military service or a military spouse/domestic partner
5 years of prior experience handling higher severity/complex losses
Prior experience adjusting property claims using virtual technologies
Industry designations such as AINS, CPCU, AIC, SCLA
Xactimate Level 1 and/or Level 2 certification
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pensionLife insurance and parental benefitsPaid time off program with paid holidays and volunteer hoursCareer path planning and continuing education