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Job Description
Join Optum as a Patient Access Representative to provide vital patient-oriented services in a dynamic clinical setting. You will play a crucial role in improving health outcomes by managing patient registration and insurance verification, all while being part of a diverse and inclusive culture focused on advancing health equity.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process
Utilizes computer systems to enter and verify patient data
Gathers necessary clinical information and processes referrals and authorizations
Verifies insurance coverage and creates price estimates
Collects patient co-pays and discusses financial obligations
Identifies outstanding balances and attempts to collect dues
Confirms and creates scheduled appointments for patient services
Responds to patient inquiries in a compassionate manner
Generates, reviews, and analyzes patient data reports
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience in a hospital, office setting, customer service setting or phone support role
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life, and AD&D Insurance401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits