The Director of Operations will oversee the agency's real estate portfolio across New York City, ensuring efficient property operations and safety compliance. This role involves team leadership, vendor coordination, and the development of performance metrics to drive operational improvements.
Key Responsibilities
Supervise day-to-day operations for agency properties across five NYC boroughs
Monitor and ensure timely response to open work tickets
Manage and mentor area managers overseeing maintenance teams
Collaborate with Mechanical, Electrical, and Plumbing contractors
Ensure compliance with life safety standards and local regulations
Develop and implement performance metrics for operational effectiveness
Required Qualifications
Minimum of 10 years working as a tradesperson, preferably in mechanical, plumbing, or electrical fields
At least 5 years of managerial experience overseeing teams or operations
Verifiable experience and knowledge with technical building systems
Proven understanding of maintenance operations, vendor management, and work order tracking systems
Preferred Qualifications
Experience in a hybrid role with field and office responsibilities
Familiarity with life safety system requirements and contract management
Ability to develop and analyze performance metrics
Prior experience managing large real estate portfolios