Join DriveTime as a Loan Advisor and play a crucial role in helping customers navigate their auto loan repayments. Utilize your negotiation skills and customer service experience to build strong relationships and create long-term solutions for our clients. Enjoy flexible part-time hours and a comprehensive benefits package in a supportive work environment.
Key Responsibilities
Collect past due payments and negotiate payment plans
Make inbound and outbound contact with customers regarding past-due balances
Educate, negotiate with, and build relationships with customers
Navigate multiple systems to review account information and process payments
Monitor and ensure regular follow up on all loan repayment agreements
Assist customers with debt repayment plans
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Located on-site in Fort Worth, TX
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K) planCompany paid life insurance policyShort and long-term disability coverageTuition reimbursementWellness programGame room and in-house gymPaid time off including wellness days and holidays