Join Cooper University Health Care as an Authorization Specialist in our Call Center, where you'll play a crucial role in providing exceptional customer service and verifying insurance eligibility for our patients. This position offers a dynamic work environment with opportunities for professional growth and a comprehensive benefits package.
Key Responsibilities
Arrange appointments for care
Provide exceptional customer service
Verify insurance eligibility and requirements
Explain authorization process and deductibles
Process requests and document information promptly
Handle inquiries professionally
Required Qualifications
Knowledge of medical insurance terminology
Computer skills for scheduling
Familiarity with general office procedures and equipment
Exceptional customer service
Verifying insurance eligibility
Explaining financial requirements to patients
Accurate processing of requests
Professionalism and compassion in stressful situations
Effective communication with patients and staff
Preferred Qualifications
Extensive knowledge of medical/radiology terminology
Minimum 3 years medical office/authorization/insurance experience
Positive, upbeat disposition
Multitasking in fast-paced environment
Proficient in Word/Excel and EMR
Good organizational skills
Benefits & Perks
Health insuranceDental insuranceVision insuranceLife insuranceDisability insuranceRetirement planEmployee discounts at on-site Early Education CenterProfessional development opportunities