Manager, Claims Operations - Auto Injury Attorney Repped (Hiring Immediately)
USAA
Phoenix, AZ
1 month ago
$103,450 - $186,210
Job Description
Join USAA as a Manager of Claims Operations, leading a team responsible for delivering exceptional service in auto and property claims. Drive process improvements and foster employee engagement while ensuring compliance and operational efficiency in a supportive work environment.
Key Responsibilities
Lead and manage claims operations staff
Coaching and feedback to employees
Process improvements and feedback
Operational risk management and compliance
Monitor work for consistent execution of processes
Handle critical issues and decision-making
Hire, develop, and coach employees
Required Qualifications
Bachelor’s degree or 4 years of related experience
6 years of progressive customer service or operational experience
2 years of direct team lead, supervisory or management experience
Claims handling experience
Experience using and interpreting data
Preferred Qualifications
Current leadership experience as an Auto Claims Manager or Supervisor
5+ years handling 3rd party auto injury claims
Experience handling complex auto claims
Strong experience coaching and developing claims adjusters
Insurance Designations (CPCU, SCLA)
US military experience or affiliation
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefitsAdoption assistancePaid time off with holidays and volunteer hoursWellness programsCareer path planning and continuing education