Emergency Department Patient Access Representative - Cooperstown, NY
Optum
Cooperstown, NY
16 days ago
$16.00 to $28.85
Job Description
Join Optum as an Emergency Department Patient Access Representative, where you'll play a vital role in providing patient-oriented services in a fast-paced clinical environment. This full-time position offers comprehensive training and a supportive culture, focused on improving health outcomes and advancing health equity.
Key Responsibilities
Communicates directly with patients and families to complete the registration process
Utilizes computer systems to enter or verify patient data in real-time
Gathers necessary clinical information and processes referrals and pre-authorizations
Verifies insurance coverage and creates price estimates
Collects patient co-pays and conducts conversations regarding financial obligations
Identifies outstanding balances and attempts to collect amounts due
Responsible for collecting data from patients for scheduling appointments
Responds to patient inquiries in a compassionate and respectful manner
Generates and reviews patient data reports
Required Qualifications
High School Diploma/GED
1+ years of experience in a hospital, office setting, customer service setting, or phone support role
Ability to work onsite in the Emergency Department
Ability to work any of the 8-hour shift schedules including rotating weekends
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options and Health Spending AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits