Join Johns Hopkins Medicine as a Patient Service Representative, where you'll play a vital role in supporting administrative operations. This position involves interacting with patients and healthcare staff to ensure a smooth experience for families while managing scheduling, registration, and payment processes.
Key Responsibilities
Greet patients and answer telephone calls to enhance the customer experience
Manage patient charts to ensure timely access to medical information
Schedule and pre-register patients accurately
Assist with eligibility and authorization processes
Check-in and check-out patients efficiently
Enter charges, collect payments, and handle cash
Follow organizational policies across departments
Required Qualifications
High School diploma, GED, Certificate of Completion or equivalent
1 year of medical office experience or business experience in healthcare
1 year of customer service experience in a front-facing role
Knowledge of healthcare business office procedures