Join Teleperformance USA as a Temporary Customer Experience Senior Specialist, where you'll coach and mentor agents, support training initiatives, and enhance sales skills to drive performance. Enjoy comprehensive benefits and be part of a global team dedicated to delivering exceptional service.
Key Responsibilities
Coach Agents/Representatives to improve knowledge and skills
Support training initiatives and strategy
Collaborate with Operations Manager and site Supervisors
Complete daily call reviews and coaching
Drive high-performance sales and compliance standards
Required Qualifications
Health Insurance License
Previous call center experience
Analytical and problem-solving skills
Strong written and verbal communication skills
Strong leadership skills
Excellent organizational and time management skills
Ability to work independently and multi-task
Preferred Qualifications
College degree
Experience as a mentor, trainer, or acting supervisor
Working experience with creating or compiling reports
Experienced with Microsoft Office Products
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k)Paid Time OffEmployee wellness and engagement programs