Mastercard is seeking a Vice President of Customer Experience & Operations Transformation to lead strategic initiatives and foster relationships that enhance customer satisfaction and operational excellence. This role demands a transformation mindset, strategic thinking, and the ability to drive impactful change in a dynamic environment.
Key Responsibilities
Understand customer health and identify trends for improvement
Monitor product health and collaborate with stakeholders
Foster relationships within technology teams
Lead tech-to-tech engagements with senior-level customers
Manage stakeholder engagement during incidents or crises
Drive a transformation mindset within the team
Shape and execute strategic technology initiatives
Required Qualifications
Fluent in Spanish and English
Strategic thinking
Leadership skills
Data-driven insights
Preferred Qualifications
Experience in technology initiatives
Background in customer relationship management
Benefits & Perks
Medical, dental, and vision insurancePaid parental leavePaid bereavement leaveAnnual paid sick daysPaid vacation days401k with company matchTuition reimbursementGender-inclusive benefits