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Job Description
Join Empower as a Financial Customer Service Professional and transform financial lives while growing your own career. Enjoy a flexible work environment and comprehensive training as you provide exceptional service to customers regarding their retirement savings accounts.
Key Responsibilities
Provide excellent service for customers’ retirement savings accounts
Educate and empower customers without making cold calls or sales
Communicate critical plan updates and changes
Process contribution changes, loans, and withdrawals
Process general account changes upon customer direction
Train and study to obtain FINRA Series 6 & 63 licenses
Required Qualifications
Associates degree or higher AND at least one year of customer service experience OR two or more years of customer service experience
Availability to work a 40-hour work week, outside of traditional business hours
Capability to work overtime as required
Preferred Qualifications
Fluency in both English and Spanish
Financial Services or call center experience
FINRA series 6 and 63 or higher equivalent licensure
A passion for providing quality customer service
Desire to engage with customers over the phone
Ability to adapt communication style while servicing a diverse customer base
Attention to detail and ability to learn and apply financial industry policies, processes, and procedures
Benefits & Perks
Medical, dental, vision and life insurance401(k) plan with company matching contributionsTuition reimbursement up to $5,250/yearBusiness-casual environmentGenerous paid time off including holidaysPaid volunteer timeLeave of absence programs