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Job Description
Join USAA as a Customer Service Advisor, where you'll protect our members' financial interests by investigating and resolving disputes related to credit and debit transactions. Be part of a mission-driven organization that values integrity and service, while enjoying a flexible work environment and competitive benefits.
Key Responsibilities
Investigate moderately complex fraud and non-fraud transactional disputes
Ensure regulatory compliance during investigations
Determine card holder liability based on investigations
Process recovery attempts through chargebacks and arbitrations
Document investigation results within case management systems
Contact members for additional information as necessary
Ensure risks associated with business activities are identified and controlled
Required Qualifications
High School Diploma or General Equivalency Diploma
1 year of customer contact experience in a financial services organization
1 year of analytical problem-solving experience
Experience working under Federal Banking Regulations
Preferred Qualifications
1+ years Bank Disputes or Fraud experience within a financial institution
Knowledge of federal laws, rules, and regulations including Reg E, Reg Z, and NACHA
Proven experience identifying fraud vs non-fraud
US military experience through military service or as a military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off program with paid holidays and volunteer hoursVarious wellness programsCareer path planning and continuing education support