Join Enterprise Bank & Trust as an Assistant Branch Manager, where you'll lead branch operations, ensure compliance, and support your team in delivering exceptional customer service while contributing to community success.
Key Responsibilities
Supervise day-to-day operations of new account desks and teller areas
Provide coaching to associates and create schedules
Partner with Branch Manager to direct branch activities
Monitor and coach branch staff on performance and goals
Ensure compliance with company policies and procedures
Handle customer concerns and escalate as needed
Assist in recruitment and training of branch staff
Complete new accounts and teller activities as needed
Complete quarterly unit assessments for compliance
Required Qualifications
Excellent leadership and interpersonal skills
Strong organizational skills with high accuracy
Thorough knowledge of bank operations and compliance
Team-oriented with a positive attitude
Strong oral and written communication skills
Excellent problem-solving skills
Preferred Qualifications
Bachelor’s degree in business-related field or equivalent experience
Minimum of two years banking experience
Customer service experience
Experience with individual and team goals
Previous supervisory experience
Benefits & Perks
Annual paid volunteer time offCharitable-matching opportunities