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Job Description
Join Optum as a Patient Care Coordinator and play a vital role in improving health outcomes by supporting efficient patient care in a dynamic clinic environment. You'll engage with patients, manage appointments, and ensure a welcoming and organized atmosphere, all while being part of an inclusive team dedicated to making a difference.
Key Responsibilities
Greet patients into the practice and provide instruction and/or direction as necessary both on the phone and in person
Schedule and coordinate all patient appointments as directed
Maintain an organized and clean work area, free of clutter
Prepare all documentation and records with accuracy as directed or necessary for the patient’s care
Meet or exceed the performance measures established by the Practice Management Dept
Order and maintain the inventory, and stock in the area according to the policies and procedures established
Follow established policy and procedures related to the position
Participate and contribute to a team-based environment
Maintain a team supportive attendance record
Follow OSHA/WISHA (including usage of PPE) guidelines
Follow HIPAA regulations
Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience with strong communication skills both in person and via phone
Preferred Qualifications
Experience working in the healthcare industry
Knowledge of medical terminology
Experience or knowledge of insurance/prior authorizations
EMR/EPIC experience
Basic computer software experience
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)