Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you'll leverage your extensive experience to transform client operations and drive innovation. This role offers a unique opportunity to contribute to intellectual capital while mentoring teams and shaping the future of customer service.
Key Responsibilities
Transform customer service operations for clients
Contribute to BCG’s intellectual capital
Manage and advise project teams
Drive client recommendations and insights
Scope and structure project work
Guide team members and contribute to content creation
Develop external profile and industry network
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise with a clear track record of IP development
Recognized as a trusted advisor to senior executives
Expertise driving improvements in customer service
Professional network within the industry
Excellent multi-tasking and strategic thinking skills
Excellent verbal and written communication skills
Intellectual curiosity in Customer Service
Preferred Qualifications
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration preferred
Benefits & Perks
Zero dollar health insurance premiums for employees and family membersLow copays for doctor visits and prescriptionsDental and vision insuranceGym membership reimbursementFully vested retirement contributionsGenerous paid time offPaid Parental Leave and family benefits