Patient Services Representative Associate - Saint Paul, MN
Optum
Saint Paul, MN
7 days ago
$16.00 - $28.85
Job Description
As a Patient Services Representative Associate at Optum, you'll be the first point of contact for patients, helping them navigate their healthcare needs with compassion and efficiency. Your role is vital in improving health outcomes and providing a welcoming presence during stressful times.
Key Responsibilities
Greets and welcomes patients in person
Collects and verifies demographic, insurance, and benefits information
Checks in and interviews patients to complete required paperwork
Obtains and explains cost information to patients
Addresses and resolves claim issues or registration errors
Provides customer service for inbound and outbound telephone calls
Assists in scheduling appointments
May mentor other staff and provide technical direction
Required Qualifications
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire
Ability to work an average of 32 hours per week in 8-hour shifts
Ability to work every other weekend
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution