Join Optum as an Associate Tech Support Analyst and provide essential IT support in a clinical environment. You'll troubleshoot issues, install equipment, and ensure seamless communication between clinicians and technology, all while contributing to health equity.
Key Responsibilities
Serve as the on-site escalation point of contact for clinicians seeking technical assistance
Perform on-site troubleshooting and provide effective communication to customers
Log and record issues and resolutions
Participate in On-Call rotation for after-hours support
Install workstations, printers, and other IT equipment
Diagnose, troubleshoot, and resolve hardware and software problems
Coordinate new access needs and security changes
Manage escalations from the Help Desk
Maintain a knowledge base for problem resolution
Ensure security of all IT assets
Required Qualifications
High School Diploma/GED (or higher)
3+ years of full-time work experience in Information Technology
3+ years of experience with providing IT Desktop Support
3+ years of experience in installing software applications and performing hardware upgrades
3+ years of experience in installing and supporting networked devices
3+ years of experience with Microsoft Office products, Windows Operating System, backup software applications, Cisco Hardware and Software, Microsoft SharePoint technologies
Ability to work on-site at El Segundo, CA
Access to reliable transportation & valid US driver's license
Preferred Qualifications
Asset management experience
Ability to communicate effectively, both orally and in writing
Ability to analyze and create solutions based upon data available
Ability to use time and resources effectively and efficiently
Strong deductive skills in analyzing problematic systems
Able to prioritize and execute on multiple projects in a high-pressure environment
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution