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Associate Patient Care Coordinator

Optum

Las Vegas, NV
1 month ago
$16.00 - $28.85

This Job Position Has Expired

This job listing is no longer available for applications. The position may have been filled or the posting period has ended.

Job Description

Join Optum as an Associate Patient Care Coordinator to enhance health outcomes by connecting patients with essential care and services. Collaborate with a diverse team to deliver excellent customer service and meet clinical and service goals in a supportive environment.

Key Responsibilities

  • Provide exceptional service to all customers
  • Greet patients and check them in and out, ensuring correct demographics
  • Collect co-pays and adhere to cash handling policies
  • Schedule appointments and verify visit types
  • Manage waiting room cleanliness and communicate with patients
  • Work with back-office staff for smooth patient flow
  • Resolve service issues and complaints
  • Assist team members with duties as needed
  • Perform other duties as assigned

Required Qualifications

  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience
  • Beginner level of proficiency with MS Office (Word, Excel, Outlook, etc.)
  • Ability to travel 25% of the time during work hours for job related tasks
  • Access to reliable transportation and valid US driver's license

Preferred Qualifications

  • 1+ years of experience in a health care setting
  • 1+ years of experience with insurance programs and basic managed care principles such as referrals and prior authorization
  • Experience working with an electronic health record
  • Medical office setting experience
  • Knowledge/understanding of CPT/ICD-10 coding
  • Knowledge of medical terminology
  • Bilingual in Spanish/English

Benefits & Perks

Paid Time Off (PTO)Medical plan optionsHealth Spending Account or Health Saving AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)