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Job Description
Join Optum as an Associate Patient Care Coordinator to enhance health outcomes by connecting patients with essential care and services. Collaborate with a diverse team to deliver excellent customer service and meet clinical and service goals in a supportive environment.
Key Responsibilities
Provide exceptional service to all customers
Greet patients and check them in and out, ensuring correct demographics
Collect co-pays and adhere to cash handling policies
Schedule appointments and verify visit types
Manage waiting room cleanliness and communicate with patients
Work with back-office staff for smooth patient flow
Resolve service issues and complaints
Assist team members with duties as needed
Perform other duties as assigned
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
Beginner level of proficiency with MS Office (Word, Excel, Outlook, etc.)
Ability to travel 25% of the time during work hours for job related tasks
Access to reliable transportation and valid US driver's license
Preferred Qualifications
1+ years of experience in a health care setting
1+ years of experience with insurance programs and basic managed care principles such as referrals and prior authorization
Experience working with an electronic health record
Medical office setting experience
Knowledge/understanding of CPT/ICD-10 coding
Knowledge of medical terminology
Bilingual in Spanish/English
Benefits & Perks
Paid Time Off (PTO)Medical plan optionsHealth Spending Account or Health Saving AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)