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Associate Patient Care Coordinator - Worcester, MA

Optum

Worcester, MA
1 day ago
$16.00 - $27.69

Job Description

Join Optum as an Associate Patient Care Coordinator and play a crucial role in coordinating patient services while ensuring the highest level of customer satisfaction. You will be part of a team dedicated to improving health outcomes through comprehensive administrative support and patient engagement.

Key Responsibilities

  • Coordinate the provision of multiple services to patients.
  • Perform administrative support services including scheduling, registration, and co-payment collection.
  • Verify and authorize patient insurance coverage.
  • Address patient-care related calls and resolve inquiries.
  • Schedule and coordinate patient visits and medical procedures.
  • Document and maintain patient records and schedules.

Required Qualifications

  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience
  • 1+ years of experience with Microsoft Office/basic computer software

Preferred Qualifications

  • Medical front desk experience
  • EMR/Epic experience
  • Superior customer service skills
  • Excellent communication, interpersonal and organizational skills

Benefits & Perks

Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending AccountDental, Vision, Life & AD&D Insurance401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits