Join Teleperformance USA as a Temporary Customer Experience Senior Specialist and play a vital role in enhancing customer service teams. This position involves coaching agents, improving performance, and ensuring compliance in a dynamic call center environment.
Key Responsibilities
Coach Agents/Representatives to improve knowledge and skills
Collaborate with Operations Manager and site Supervisors
Drive high-performance sales and compliance standards
Monitor agents via Live listen
Complete daily call reviews and coaching
Required Qualifications
Health Insurance License
Previous call center experience
Analytical and problem-solving skills
Strong written and verbal communication skills
Strong leadership skills
Excellent organizational and time management skills
Ability to work independently and multi-task
Preferred Qualifications
College degree
Experience as a mentor, trainer, or acting supervisor
Experience with Microsoft Office Products – Excel, Word, PowerPoint
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs