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Job Description
Join Boston Consulting Group as an Associate Director to lead transformative customer service operations for top clients, leveraging your expertise in technology and process innovation. Collaborate with diverse teams and become a recognized thought leader in the industry while contributing significantly to BCG’s intellectual capital.
Key Responsibilities
Transform client customer service operations
Contribute to BCG’s intellectual capital
Manage and advise teams
Drive client recommendations
Develop external profile and network in industry
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise and IP development
Excellent verbal and written communication skills
Professional network within the industry
Preferred Qualifications
Consulting experience
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration preferred
Benefits & Perks
Zero dollar health insurance premiums for employees and family membersLow copays for doctor visits and prescriptionsDental and vision insuranceReimbursement for gym membershipsFully vested retirement contributionsGenerous paid time offPaid Parental Leave