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Job Description
Join USAA as a Customer Service Advisor where you'll protect members' financial interests by resolving disputes related to credit and debit transactions. This role offers a supportive environment with opportunities for professional growth.
Key Responsibilities
Investigate and resolve complex fraud and non-fraud transactional disputes
Ensure regulatory compliance during investigations
Determine card holder liability based on investigation results
Process recovery attempts through chargebacks and representments
Document investigation results in the case management system
Contact members for additional information as needed
Required Qualifications
High School Diploma or General Equivalency Diploma
1 year of customer contact experience in a financial services organization
1 year of analytical problem-solving experience
Experience working under Federal Banking Regulations
Preferred Qualifications
1+ years Bank Disputes or Fraud experience within a financial institution
Knowledge of federal laws, rules, and regulations
Proven Experience identifying fraud vs non-fraud
US military experience or a military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pension plansLife insuranceParental benefits and adoption assistancePaid time off with paid holidays and volunteer hoursCareer path planning and continuing education