This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Empower as a Financial Customer Service Professional and launch your financial services career in a supportive call center environment. Enjoy a flexible work culture that emphasizes growth, purpose, and customer empowerment while providing essential services for retirement savings accounts.
Key Responsibilities
Provide excellent service within the call center for customers’ retirement savings accounts
Educate and empower customers without making cold calls or sales
Communicate critical plan updates and changes
Process contribution changes, loans, and withdrawals
Process general account changes upon customer direction
Required Qualifications
Associates degree or higher
At least one year of customer service experience or two or more years of customer service experience
Availability to work a 40-hour work week outside of traditional business hours
Preferred Qualifications
Fluency in both English and Spanish
Financial Services or call center experience
FINRA series 6 and 63 or higher equivalent licensure
A passion for providing quality customer service
Benefits & Perks
Medical, dental, vision and life insurance401(k) plan with generous matching contributionsTuition reimbursement up to $5,250/yearGenerous paid time off and holidaysPaid volunteer time - 16 hours per year