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Job Description
Join Optum as a Patient Access Representative Associate, where you will greet and assist patients, ensuring their seamless registration experience. Your role directly impacts health outcomes through effective communication and support while enjoying comprehensive benefits and career development opportunities.
Key Responsibilities
Greet and welcome patients in person
Collect demographic and insurance information
Check in and interview patients to complete paperwork
Direct patients to appointments or procedures
Assist in scheduling add-on appointments
Document issues and resolutions in electronic medical records
Resolve claim issues or registration errors
Verify insurance eligibility and benefits
Explain cost information to patients
Collect co-pay or deductibles and respond to financial assistance inquiries
Screen and approve patients for financial assistance programs
Provide technical direction for employees
Assist patients with information requests
Obtain patient signatures
Gather medical record information
Provide customer service for calls
Mentor staff as needed
Required Qualifications
6+ months of customer service experience in healthcare, retail, food service, banking, or call center
Intermediate proficiency with Microsoft Office
Ability to work standard daytime hours for training
Ability to work 40 hours per week, Monday – Friday starting between 6:00am – 10:00am
Ability to work every other weekend
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
$1,000 sign-on bonus for external applicantsComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution