Citizens is seeking a Branch Manager to lead a team in delivering exceptional customer experiences and driving sales growth. In this role, you will cultivate a strong customer-centric culture while developing your team and engaging with the community to build lasting relationships.
Key Responsibilities
Lead the branch team to exceed customer expectations
Drive branch performance and sales growth
Foster a customer-centric culture
Develop and coach team members
Communicate business priorities effectively
Manage colleague and sales activities to exceed targets
Engage with the community to build customer relationships
Required Qualifications
High School diploma or equivalent
Leadership experience in a high-volume branch environment
4 years sales management experience in Retail or Branch Banking
Proven record of managing objectives and meeting sales goals
Exceptional customer experience validation through satisfaction surveys