Palmer Gas & Oil is looking to hire a Service Technician to join their growing team!
Must have NH gasfitters license
Compensation Details:
- Service Technician starting pay from $28 to $45 per hour (depending on experience/skill level)
Summary:
- Provides customer service and satisfaction by efficiently maintaining and repairing all Propane and Oil and A/C appliances sold by the company to Residential and Commercial customers in a manner that supports the companys commitment to service excellence and customer satisfaction.
WORKING HOURS
- WORK HOURS - Winter Night Shift Approximately November 1st to March 1st
- The heating season On-Call service technician is scheduled to cover after-hours calls from 5PM 7AM.
- This position is paid 40 hours per week for this Monday Friday night schedule.
- There is no on-call stipend for this schedule.
- Additionally, if hours physically worked exceeds 40 hours in a pay week, the employee is to report these hours so that they can be paid at OT rate.
- Hours worked in excess of 40 per week must be documented in Paylocity
- Holidays rotating on call schedule with other technicians
- Depending on the needs of the company and winter the shift could change by a few weeks.
- WORK HOURS March 2nd to October 31st
- You will be notified of your work schedule. There are different work schedules:Y
- 7:00 am to 3:30 pm with a half-hour lunch 5 days/week.
- 6:30 am to 5:00 pm with a half-hour lunch break 4 days per week.
- Start time can vary between 6:30 and 7:30.
- Must be available to work on Saturdays and Sundays as needed and be a part of an on-call service rotation.
- End time will vary daily depending on the job. Occasionally, during our busy season, additional hours may be required to meet our business needs.
- On-call is required.
BENEFITS:
- Health Insurance with Vision (Anthem BC/BS)
- Overtime Pay
- Dental Insurance (Delta Dental)
- Short Term and Long Term Disability
- Life Insurance
- Paid time off
- 401K/Roth Plan
- Annual Bonuses
- Industry and ongoing training
- Allstate accident and critical illness
- EAP-Employee Assistant Program
- Flexible Spending Account (FSA)
- Health Reimbursement Arrangement (HRA)
- Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES:include the following. Other duties may be assigned.
- Responsible for efficient communication, harmonious interaction and support of co-workers and management team members.
- Drives company vehicles safely and to perform requested service at customers home or place of business to meet customer requirements and company productivity goals.
- Responds and drives to scheduled service call by dispatch or through answering service when on-call.
- Follows all company polices & procedures for customer repair visits.
- Documents all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures where applicable.
- Diagnoses diverse electrical and mechanical service issues.
- Explains the diagnosed issue in concise terms to the customer, together with the resolution.
- Understands, and articulately conveys, company pricing and services to customers.
- Identifies and reports to owner potential opportunities for additional business (newer system, service contracts, and additional services).
- Completes visit by obtaining customer signature and correct customer information, including email address and phone number.
- Able to identify and correct any leaks from the tank to equipment connection.
- Attends seminars, training classes, and meetings sponsored by company.
- Repairs, installs and maintains gas and oil appliances, and heating, boiler, and furnace systems.
- Performs gas checks, tune ups, and clean outs on heating equipment.
- Installs propane gas tanks and oil tanks and related equipment.
- Maintains all required paperwork associated with service installations and service maintenance calls
- Notes to customers account, any issues that require repair or compromise delivery or service
- Maintains stock, parts, tools and safety and personal protective equipment in the vehicle.
- Maintains company vehicle, including frequent interior and exterior cleaning, and refueling. Performs pre- and post-trip inspections and reports all vehicle conditions requiring attention for continued safe operation and proper vehicle maintenance
- Assists in training new employees.
- Works on various projects and jobs assigned by the manager.
- Assists in performing tasks of other employees within the department as needed.
- Proficient in the use of electronic devices.
- Required to wear company provided uniforms.
- At the end of each job, call into dispatch to clear and confirm next job and refresh your tablet.
- If additional work is needed at the customers location, schedule a follow up note.
- Always maintains and promotes company brand guidelines and core values (Friendly, Simple, Safe)
REQUIREMENTS:
- Must be able to work independently.
- Exceptional customer service skills.
- Must have NH gasfitters license.
- Maine and Mass gasfitters license a plus
- Maine Oil and Mass Oil a plus.
- Must be willing to get all licenses that the company helps train
- A/C skills a plus. Must be willing to learn.
- Must have strong troubleshooting skills
- Safe driving record
- CETP training
- Medical card must keep current.