Join Optum as a Patient Access Representative Associate in Hastings, MN, where you'll support patient care by managing registration processes and enhancing health outcomes. Enjoy a culture of diversity and inclusion while making a difference in the communities we serve.
Key Responsibilities
Greets and welcomes patients in person
Collects demographic and insurance information
Checks in and interviews patients to complete appropriate paperwork
Directs patients to their appointment or procedure
Documents issues and resolutions in electronic medical records
Resolves claim issues or registration errors on patient accounts
Verifies insurance eligibility and benefits information
Explains cost information to patients
Collects co-pay or deductibles
Screens and approves patients for financial assistance programs
Provides customer service for inbound and outbound telephone calls
Required Qualifications
6+ months of customer service experience in an office/hospital setting
Intermediate level of proficiency with Microsoft Office products
Ability to work a rotating schedule in 8-hour shifts
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionSign-on bonus for external applicants