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Job Description
As an IT Support Specialist at DriveTime, you'll provide essential technical support for daily IT operations at corporate and remote locations. You'll troubleshoot and resolve a variety of IT issues while collaborating with other teams to enhance service delivery, all in a dynamic and engaging work environment.
Key Responsibilities
Deliver comprehensive technical assistance in-person and remotely
Acknowledge, prioritize and work support tickets
Diagnose and resolve hardware, software, and network-related issues
Collaborate with other IT teams on various projects
Manage frequent movement of IT equipment
Required Qualifications
1-3 years in Technical Support
High School Diploma or equivalent
Strong problem-solving and troubleshooting abilities
Proficient in configuring hardware and software
Knowledgeable in Windows OS and common corporate software
Familiar with imaging/deployment technologies
Understanding of endpoint data backup and system recovery technologies
Experience with M365 Administration and management
Proficient in Active Directory
Experienced in supporting and troubleshooting network printers
Familiar with Virtual Desktop Infrastructure
Preferred Qualifications
Any CompTIA+ Certification
Experience with DUO or any two-factor authentication tool
Familiarity with GlobalProtect or any VPN service
Proficiency in using remote support software
Experience in troubleshooting Microsoft Teams conference room technology
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insuranceShort and long-term disability coverageTuition reimbursementWellness programGame roomIn-house gymSocial eventsPaid time off