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Job Description
Join Optum as a Patient Access Representative and be the first point of contact for patients, handling registrations and inquiries in a fast-paced clinical environment. You'll play a vital role in improving health outcomes while working within a diverse and inclusive culture that values your contributions.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process.
Utilizes computer systems to enter access or verify patient data.
Gathers clinical information and processes referrals.
Verifies insurance coverage and creates price estimates.
Collects patient co-pays and discusses out-of-pocket financial obligations.
Identifies outstanding balances and attempts to collect dues.
Collects data from patients for appointment confirmations.
Responds to patient inquiries compassionately.
Generates and analyzes patient data reports.
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience in a hospital, office setting, customer service setting or phone support role
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-Term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits