Join DriveTime as a Customer Support Specialist and make a difference in the lives of customers by providing exceptional service and support. This role offers growth opportunities in a fun and high-energy environment.
Key Responsibilities
Responding to inquiries and complaints promptly through proactive follow-ups.
Interacting with customers through multiple means of communication, including phones, text, and social media.
Communicating with all lines of the business to properly research customer concerns.
Attention to detail to ensure accurate representation of their cases.
Problem solving with autonomy to offer assistance when appropriate.
Effectively managing customer conflict while under pressure.
Showing empathy and understanding for the customer's situation.
Meeting/exceeding performance goals set by the company.
Assisting with training and identifying trends for business process improvement.
Required Qualifications
High School Diploma
Preferred Qualifications
Associates degree
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insuranceShort and long-term disability coverageTuition reimbursementWellness programPaid time off