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Job Description
As a Citizens Teller, you'll provide exceptional service, helping customers with important financial decisions and utilizing technology for transactions. Your role will make a real impact in the lives of customers and contribute to their financial success.
Key Responsibilities
Greet customers in the lobby
Demonstrate how to use mobile app and ATMs
Provide personalized advice and solutions to help customers achieve financial goals
Educate customers about Citizens products and benefits
Follow financial policies and procedures including cash handling and compliance
Required Qualifications
High School degree or GED
Minimum of 6 months experience processing transactions (cash and/or digital payments)
Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
Strong listening and communication skills
Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
Ability to problem solve and provide solutions to customer issues
Customer-centric to deliver exceptional service
Comfortable with using digital technology to support the delivery of business goals
Ability to work branch hours, which can include weekends and evenings
Preferred Qualifications
1 year of experience processing transactions (cash and/or digital payments)
Motivates others, like teammates, business partners, and specialists, through collaboration
Process-oriented, energetic, detail-oriented and ability to multitask effectively
Benefits & Perks
Comprehensive health care coverage (medical, dental, vision)401K with corporate matchTuition assistanceMental health and wellbeing programsDiscounts on student loan refinancing4 hours of paid volunteer time annuallyMatching donations to eligible 501(c)(3) organizations, up to $1,000 annually